How can I tell if you are a reputable company?

Goldmark Travel is a member of AFTA, ATAS and TIDS. This can be verified by clicking on the links below

• AFTA & ATAS Accredited Travel Agents

How do I get quote for a domestic and international flight? 

Through search engine, call us on 1800 46 48 78 | 02 96356334 or send us an email on info@goldmarktravel.com.au

How do I book my flight?

You can create your own ticket online and call us on 02 96356334  |  180046 48 78, in case of emergency do not book online but call us direct.

When will my credit card be charged?

Your Credit Card will only be charged if the booking has been confirmed exactly as quoted. If Goldmark Travel unable to confirm your booking as quoted, you will not be charged.

How do I make changes to my travel booking?

Please call our office on 180046 48 78 and chat to one of your travel consultants. Please be advised that in most cases a fee will be charged for any changes you make in your travel booking.

How can I pay?

You can use the following way to make payments

Australian Credit Card

Cash deposit at branch or walk in our travel agency

Online back transfer

I don`t want to give my credit card details online -

As secure delivery of your credit card information is essential, we use Secure Sockets Layer technology (SSL), and public-key security. During transmission of your credit card details, the encryption software will transfer your information from your browser to our server in an encrypted way that avoid any possibility of the information being intercepted enroute over the internet. You may advise your credit details by phone.

Hotmail/Yahoo addresses

If you have provided Hotmail or Yahoo email address, please check your junk mail folder as these providers often send emails/PDF`s straight there and not to your inbox.

When I will received my e-ticket 

It can take up to 6 hours for your ticket to be issued; in urgent cases we will issue the ticket immediately. Generally your booking goes in a queue to be ticketed

Can I print my E-ticket?

You can print your e-ticket clicking on the link, which we send as the confirmation of your booking. Please follow the link and click on the E-ticket receipt icon, from there you can print this document or you can visit our website www.goldmarktravel.com.au and go to MANGE MY BOOKING , then follow the instruction to view your itinerary; once you have done this you can print the e-ticket by clicking the e-ticket receipt icon

How do I cancel my ticket?

Some tickets are non-refundable, please check the fare rules on the ticket when purchasing online or ask the travel consultant on 1800 46 48 78. Please be advised that cancellation charges may apply. If you need to cancel your tickets, you need to give us your cancellation consent in writing and forward to cancellation@goldmarktravel.com.au, once it has been acknowledge by the airline it take about 12 week before you get your refund.  

How can I confirm my booking?

Visit our website and go to Mange MY BOOKING and follow on Call us on 1800 46 48 78 and speak to one of our travel consultant You can call Airline direct.

How much baggage can i bring on board?

Please follow our page link for baggage allowance for all major airlines Baggage Allowance.

How do I check in online?

Many airlines allow you to check in online for their flight which will save your time at the airport. Simply need to go to the airlines website to check in online and print your boarding pass. If airline does not allow online check in then you have to do the check in at the airport only.

How early I have to be at airport for my flight?

For domestic flight, it is recommended that you should arrive to the airport 90 minutes prior to the take-off time of the flight.

For international it is recommended that you should arrive to the airport at least 2 hours prior to the flight take-off time.

You can contact our us anytime between 9am and 5pm Monday to Friday (AEST) and Saturday 9am and 1pm (AEST) on 1800 Go Guru (1800 46 48 78) 

I have cheap quote from some other travel agent, can you beat it?

Most of the times our airfares are the cheapest that is why we guarantee them, in rare cases if you happen to find a cheaper airfare we will beat it   (Check more details at Price Beat for full terms and condition)

Please use this link for this page Terms and Condition

For assistance please call us or visit our office

Greenway Plaza, Shop No 7, 222 Church Street, Parramatta 2150, Sydney, Contact No 02 96356334, Toll Free 1800 464 878.