Online Booking Fees

Domestic flight bookings will incur a booking fee of $20 per booking. International flight booking will incur fee $30 per booking. These booking fee are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).

Change Booking / Reissue and Cancellation Fees (Including Online Booking)

Cancelled bookings may also incur airline fees, it can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Airline fees may also apply where a booking is changed and tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the Airline, we will not provide any refund to you until we receive the funds from that Airline supplier. All refunds take 12 weeks. Agency admin fee $85 is applicable on each bookings on refunds arising from airline schedule change.

The following fees will apply if we change or cancel any bookings including online bookings and bookings made with a consultant at your request:

Changes to International bookings: - It will incur a fee of $95 per passenger per booking in addition to supplier fees.

Cancellations to International bookings: - It will incur a fee of $250 per passenger per booking in addition to supplier fees.

Changes to Domestic bookings: - will incur a fee of $30 per passenger per booking in addition to supplier fees.

Cancellations to Domestic bookings: - will incur a fee of $45 per passenger per booking in addition to supplier fees.

Deposit and Final Payment

When you are making your travel reservation with Goldmark Travel, you are require to put down a deposit for each itinerary we make for you. All deposits are none refundable (Subject to your rights under the Australian Consumer law) .Full and final payment must be paid on time mentioned in your confirmed itinerary, fail to do so will cause in reservation cancel and deposit lost.  

Payments by Credit Card (Not applicable to online bookings)

Credit card surcharges of 1.5% for Visa, MasterCard 2%, American Express 3%, and Diner’s Club 3% will apply when paying by these cards. You authorise Goldmark Travel to charge all fees incurred by you in regards to the services provided to the credit card provided by you. If payment is not received from the card issuer or its agents for any reason, you accept and agree to pay Goldmark Travel all amounts due immediately on demand.

Payments by B-Pay (Not applicable to online bookings)

Please note that BPAY can’t be accepted if your travel is after three days from the booking date as B-Pay takes up to 3 business days to process the funds. If you are going to pay for your travel by this method you make sure to make the payment at least 3 business days prior to your travel. You must notify your consultant of about your payment once it has been done.

Payments by Cheque (Not applicable to online bookings)

Please note that cheque payments (excluding bank cheques) can’t be accepted if your travel is after 5 days as most cheque require about 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date. You agree and accept not to stop payment of the cheque even when you cancel your booking. You accept and agree that we may apply the proceeds of the cheque to satisfy any liability you have to us that include any liability in regards to cancellation fees, before we refund any balance to you.

Airport Taxes

Certain taxes are mandatory in various countries. There may also be an additional local tax charged at some airports. All taxes are subject to change without notice.

For assistance please call us or visit our office

Greenway Plaza, Shop No 7, 222 Church Street, Parramatta 2150, Sydney, Contact No 02 96356334, Toll Free 1800 464 878